Controllers of Personal Information and Contact Details
TRANSACT CLIENT GROUP LTD is the data controller responsible for personal information collected and processed through our website and services.
If you have any questions about how your personal data is handled, please contact us at:
- Address: 101 Watling Street, Radlett, England, WD7 7JA
- Email: info@transactclientgroup.com
What Information We Collect
We collect personal data to operate and improve our products and services. This may include:
- Your contact and order details
- Device identifiers and cookies
- Information from your interactions with our website and services
Why and How We Use Your Data
We process your personal data for the following reasons:
- To Fulfil Orders
We use your data to process and deliver your purchases, manage payments, and communicate order updates. This is based on our contractual obligations. - To Improve Services
We monitor performance, troubleshoot, and enhance service usability using your data, based on your consent or our legitimate interests. - Personalisation and Recommendations
We personalise your shopping experience and suggest relevant products and services. This is based on your consent, past purchases, or legitimate interests. - Legal Compliance
We use your information to meet legal obligations. - Communication
We may contact you via email, phone, or chat to provide support or updates. This is based on consent, legitimate interests, or our contract with you. - Marketing & Advertising
We use personal data to deliver interest-based advertisements. This is done with your consent or under legitimate interest. - Fraud Prevention
We process your data to prevent and detect fraud, protect our systems and customer safety. - Consent-Based Processing
We may request your explicit consent for specific uses of your data. You may withdraw consent at any time.
Use of Cookies
Our website uses cookies to enhance your experience and functionality.
- Necessary Cookies: Enable core features such as secure login and checkout.
- Performance Cookies: Help us understand website usage and improve navigation.
- Functionality Cookies: Remember your preferences and customisations.
- Targeting Cookies: Track your activity for relevant ads and analytics.
You can manage cookie preferences in your browser settings.
Third-Party Service Providers
We may share your personal data with trusted third parties to:
- Fulfil orders and deliveries
- Process payments
- Provide customer service and marketing
They only access your data for specified tasks and must comply with applicable privacy laws.
Business Transfers
If we sell or buy business assets, customer data may be transferred, but will remain protected under this Privacy Notice.
Data Security
We use appropriate technical and organisational measures to safeguard your personal data:
- Secure encryption protocols
- PCI DSS compliance for payment handling
- Physical and electronic access controls
We may verify your identity before processing data-related requests.
Data Retention
We retain your data for a maximum of 2 years unless otherwise required by law or contract.
Your Data Protection Rights
You have the right to:
- Request access to your data
- Ask us to correct or complete your data
- Request erasure under certain conditions
- Restrict or object to data processing
- Request data portability to another service
You do not need to pay to exercise these rights. We respond to all requests within one month.
To make a request, contact:
- TRANSACT CLIENT GROUP LTD, 101 Watling Street, Radlett, England, WD7 7JA
Complaints
If you have concerns about our data practices, you can submit a complaint to:
- TRANSACT CLIENT GROUP LTD, B33 The Ridgeway, Iver, SL0 9HW
You also have the right to contact the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.