Please refer to our full Terms and Conditions for complete details.
Order Cancellation Policy
You have the legal right to cancel your order if you change your mind. To do so, you must inform us no later than 14 days after receiving your order.
To notify us, please contact our Customer Service team using the methods listed in the Returns Policy, or complete the model cancellation form and send it to:
info@transactclientgroup.com
101 Watling Street, Radlett, England, WD7 7JA
If your order has already been delivered, you must return the item(s) within 14 days of notifying us. Unless free returns were offered at the time of purchase, return shipping costs are your responsibility.
Please return items to:
B33 The Ridgeway, Iver, SL0 9HW
Use a reliable delivery service and retain proof of postage. If we do not receive your returned product, or it arrives late without proof, we may not issue a refund.
If your order hasn’t been dispatched yet and you cancel, we will process your refund promptly — within 14 days of your cancellation notice. If you are returning the product, your refund will be issued within 14 days of us receiving the item or valid proof of return. Refunds will be made to the original payment method. No admin fees are applied to refunds.
Please note: If the product is returned in a condition that wouldn’t be acceptable in a retail store — such as visibly used, missing packaging or tags, or with damaged components — we may reduce your refund to reflect the item’s diminished value. In some cases, no refund may be issued. Our Customer Service team can advise you further if needed.
Returns Policy
We are committed to meeting our legal obligations and ensuring the products you receive match their descriptions and meet quality standards.
If there is an issue with your product, please contact us via:
Website Contact Form: https://transactclientgroup.com/
Email: info@transactclientgroup.com
Our standard return window is 14 days from the date of delivery.
If a fault arises after this period, we will replace the product under warranty (terms apply).
During December, we offer an extended returns window from 1st to 31st, to accommodate holiday purchases.
When contacting us, please describe the issue clearly and state whether you prefer a replacement or refund. If possible, attach a photo or short video highlighting the problem.
Once we confirm the fault or issue, we will issue a prepaid return label and ask you to return the defective or misdescribed product to us.
You will receive automatic updates and notifications throughout the return process.